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Member Experience Team Training
Member Experience and How we impact our Customers and Fuzzy
Common Fuzzy Platforms
Start of Day - Opening all Applications (3:34)
CURRENT PRODUCTS OFFERED
Fuzzy Products with descriptions
Flea and Tick Control Products
Personal Sales Strategy (12:01)
System Processes and Account Management
ZD chat walkthrough (11:30)
Shopify Walkthrough (5:03)
Shipbob Walkthrough (5:21)
Merging Users in Zendesk (2:05)
Merging Tickets in Zendesk (1:25)
Zendesk updating requester name and Subject line (2:33)
How to Refund in ZD and Shopify (3:29)
One Time Purchase through Shopify (3:39)
Shipbob Updating address and phone numbers (3:40)
Out of Stock - Replacements Shipbob and OG (7:14)
Making a Call in ZD (1:55)
Updating the subject line in ZD (2:33)
Rainbow Bridge Categorization (3:37)
Shadowing Day in the life of MX (49:45)
Fuzzy VetSource (4:48)
Creating a PDF Invoice via Shopify (3:27)
Fundamentals of Chat
Breaking down a Chat - SURA (42:51)
EXPECTATIONS ON CHAT_QA
Email and Chat Expectations
Chat Strategies and Best Practices
Engagment and Personalization examples
Pet Care Fundamentals
PCF SOP
Making a Call in ZD
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